Monthly Archive for May, 2010

Been there, done that.

The Mayor of

I'm the mayor of this blog. So? Now what?

Location, location, location

If you haven’t heard about Foursquare, Gowalla, Latitude, Scvngr, MyTown, Loopt, Geodelic, Brightkite, WhereCheck.in, and could care less about other location based services, just enjoy the Pongo illustration and don’t bother reading any further! (I want to mention Layar here, even if it is not strictly in this category of applications. If you haven’t seen this yet, you really should check it out. It’s described as an augmented reality browser. Using the geo-location, compass and camera functions of your mobile device, it displays information about the stuff around you as you aim your camera from place to place.)

This guy with the crown has checked in here lots of times, using an application on his mobile phone. In order to keep him coming back here, I let him earn a crown and the title of mayor. That may be enough for the honeymoon period, but I’ll probably need to start offering him free drinks as long as he keeps coming back and keeps on broadcasting his presence to his friends.

What is the business model that will emerge from this scenario? I’m just going to wait and see, quite a few come to mind…

Hyperlocal, not hype-local

But there are three startups that are coming at the issue from a different perspective and I wanted to mention them here, Lasso, PaperG and BlockChalk. They all are focusing on the hyperlocal experience, the places where we spend most of our time and, not incidentally, most of our money.

Lasso and PaperG are quite interesting from a business point of view because they are sitting at the crossroads of a very real problem — local newspaper advertising revenues are shrinking, yet local media still have a sales force to sell advertising (and other promotional services) to small local businesses that a digital pure-play would have a hard time reaching due to the high overhead of selling to small advertisers.

First up, Lasso, who are building a kind of self-help hyperlocal ad server with a dash of Google AdWords:

Lasso is a platform positioned to enable local media companies to reach small and medium-sized businesses with attractive new offerings: integration with social networks like Facebook and Twitter, and distribution through customizable widgets throughout a media company’s website…

“We [Lasso] have combined internet marketing expertise plus newspaper DNA. An effective product has to have the right metrics, and in terms of landing it appropriately, it has to be done in terms that newspaper ad sales people understand,” Treadaway said. “If people don’t feel like they’re getting value, the churn will be very high. The product demos very well, looks very slick by newspaper standards. Most of the response has been: ‘when will you come train our people.’ (from LostRemote)

PaperG takes a different approach:

PaperG is testing a software system called PlaceLocal that automatically generates ads for local businesses by crawling the Web. The system scrapes the Web for basic information about a business such as its address, phone number, and opening hours. Even if the business doesn’t have its own Web page, data can often be pulled from third-party services such as Yelp or Google Maps. The system then uses semantic analysis to find and extract photos and positive reviews, and it builds an ad automatically using Adobe’s Flash software. The business owner or newspaper ad sales representative can customize the ad, so if PlaceLocal didn’t choose the best photo or review, it’s easy to select another.

Lee expects PlaceLocal to help representatives sell ads in the first place. “The sales rep can have a beautiful ad designed for every lead sheet,” Lee says, “which makes a real difference in the conversation.” (from MIT’s Technology Review) (The NYT writes about it here.)

BlockChalk is taking a much different approach, the social media classic — build traffic and figure out how to make money once they get traction. The only reason I’m putting them in this post is because of their unique usage model. You don’t have to sign up to the service to use it, and you remain anonymous until such time as you decide to share your identity on a case-by-case basis with other users of the service.

Since anonymity opens the service up to spam and all sorts of abuses, and denies the service a registered user base and profiled social graph, I am really interested to see what kinds of checks and balances they build into the system. But the really cool part to watch will be to see what kind of behavior users will adapt on their own in this wild west of a service. What will be the equivalent of the Twitter hashtag, what cultural norms will people develop and adopt?

That is if it lasts long enough for a culture to develop…

Cool tools

The Cool Tool, aka hammerhead

The Cool Tool, aka hammerhead

Is it a good strategy to base your web business idea on a cool tool? Well, if you’re the talented Loren Brichter, the answer is probably YEAH. He created and distributed the premier Twitter client for the iPhone, an application that cost me €2.39 on iTunes. His 1-man shop made a good income from sales and then was acquired by Twitter and he was hired on, in a presumably pretty sweet deal.

Yet the percentage of developers who are able to make a living from the sales of client applications is rather small and once a few big applications gain traction, it’s going to be very difficult to compete. And let’s not forget that in most segments there are a plethora of good enough clients being distributed for free.

It makes a lot more sense to think of your cool tool as facilitator, one that does not call attention to itself, but that enables, simplifies or reveals an experience in a way that is better than what currently exists. The business opportunity will be found in the value that you can create in the experience, not necessarily in the tool itself.

As an example, this is what Foursquare, Facebook and the other slew of mobile location-centric applications are all about. The holy grail here is to help connect local businesses with existing customers and for them to be introduced to potential new customers. Putting it together correctly, businesses will be happy to pay for more, and more frequent, customers while users of your cool tool enjoy the benefits of social discovery, special deals and the nearly magical power to know the best nearby places even if you’ve never been there before.

Dem dry bones

I'm lookin' through you

Dem bones, dem bones gonna walk aroun'

Sing along! Or watch this version of the old spiritual as shown in the amazing The Singing Detective. The song starts at around 6’30″, but you should watch the whole clip.

Ezekiel cried, “Dem dry bones!”
Ezekiel cried, “Dem dry bones!”
Ezekiel cried, “Dem dry bones!”
“Oh, hear the word of the Lord.”

The toe bone connected to the heel bone,
The heel bone connected to the foot bone, Continue reading ‘Dem dry bones’

A neutral mask

A Neutral Mask

A Neutral Mask in Pongo, by me.

The future is wearing a neutral mask.

If I were to characterize the world right now, the operative word would be liminal — not quite here anymore and not quite there just yet. We exist in a threshold hurtling through space, in a future in the past tense world in which the present never seems to catch up to itself.

Sometime between 1948 and 1956 Jacques Lecoq, the influential French acting instructor created the neutral mask in collaboration with the Italian sculptor Amleto Sartori. By putting on the neutral mask, an actor could enter into liminality (from the Latin word līmen, meaning “a threshold”), a transitional state of in-betweenness in which identity is ambiguous and meaning must be gleaned from context and movement.

I bring this up because as I was sitting in a conference room last week, listening to a panel of experienced, well-informed and well-spoken people trying to explain the social media to a business audience, I was doodling in 3-dimensions with a hunk of white plasticine modeling clay. My best stuff comes out when I stop thinking and let my fingers take over. I realized that I had made a sort of neutral mask, shown above.

Well, of course it would be… The panel discussed issues, alternately hailed as panaceas or condemned as mirages, such as the contradiction between the desire for online popularity and that for privacy, the ethical issues raised when public-facing brands use Facebook or Twitter profiles and the growing power of the people formerly known as the audience. But from the exchanges during the Q&A, it became clear that different people were experiencing these concepts each in their own way.

Check it out, check it in.

Once upon a time, the verb to check-in was something that you did at a hotel or an airport, and only at a hotel or an airport. Not any more. Popularized by foursquare, the check-in is becoming a standard gesture, one that will be baked in to many social applications, to indicate your physical presence at a specific location. And, OY, the once innocent verb, like, is now poised to take over the civilized the world!

So maybe grammar is a helpful framework to think about the future of this device-mediated social future of ours. We will follow, like, dislike, share, bookmark, invite, post, buy, listen to, broadcast, check-in, read, create, delete, favorite, join, leave, gift, friend, play, connect, tag, save and tummel around issues, articles, lists, photos, videos, music, people, groups, applications, events, discounts, games and more. And we will do some of these things online and publicly, and others privately with physical tools or else in an endless variety of combinations.

Jyri Engeström has been talking about building services around social objects and the verbs we use to animate them for quite some time. I’ve recently started to follow the work of the activitystrea.ms group, another instance of the object/verb approach for describing and standardizing the evolution of online behavior as observed in the wild.

Yet despite all the observing and describing, many ambiguities remain. Remember, on the Internet nobody knows if you’re wearing a mask.

That will bring us back to Do-Re-Mi.

Is the pace of change going to remain so frenetic as to create a state of permanent liminality? Will we always be betwixt and between?